What's up, Overstock?

I decided to do some Christmas shopping with Overstock – after all, I was to get 8% cash back on my order through Bank of America’s Add It Up program. My parents had been asking for a digital picture frame so they could have up-to-date photos of our daughter their granddaughter cycling through at all hours of the day/night.

I ordered a Kodak 8″ digital frame for $80 and thought that was that. I was guaranteed shipping by Christmas Eve, which was perfect. Done, right?

Wrong.

I was shipped a refurbished/open box item that did not have any retail packaging. I can’t give that as a gift – it looked like I was re-gifting. Not cool. I chirped about it on Twitter and was put in touch with the right people. I thought I was well on my way to having this problem resolved. The customer care representative was going to mail me out a replacement product immediately; unfortunately, it was not going to arrive until after Christmas. So I had to give my parents the picture frame “as-is”, with the explanation that I’m going to send it back once I get the new frame and just swap it out.

Well, the replacement frame came after the new year and was packaged even worse than the first one – a rubber band around the power supply, the 64MB SD Card in a small baggie, the frame loosely bubble wrapped… again, not acceptable as a gift. And this was after I was assured that it would be shipped in retail packaging.

I fired off an email to the customer care representative and was almost immediately contacted by someone to rectify the situation. I was “upgraded” to a $100 picture frame that they had in stock and was told that it would be shipped via 2-day air on January 4.

Something finally came to my door today – and you know what? It wasn’t even a picture frame at all. It was a Nikon CoolPix 10 Megapixel Digital Camera.

Have you ever had a run-in with Overstock? If so, let’s hear it in the comments!